1. How do I place an order?
You can browse the products on the website, select the items you like, click “Add to Cart”, and then go to the checkout page to complete the payment. If you have any questions, please feel free to contact our customer service team.
2. Can I cancel or modify my order?
If your order has not been shipped, you can cancel or modify it by contacting our customer service team. Once the order has been shipped, we will not be able to change or cancel it.
3. What payment methods are supported?
We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal, bank transfers and other local payment methods. Please refer to the checkout page for details.
4. How long will it take to receive my order?
Usually, we will ship within 2-5 business days after the order is confirmed. The shipping time depends on your region and is expected to be 7-15 business days. Special circumstances (such as holidays or force majeure) may cause delays.
5. How do I track my order?
When your order is shipped, you will receive an email with the logistics tracking number. You can use the tracking number to check the delivery status on the logistics company’s official website.
6. Can I return or exchange my products?
Yes! We provide return and exchange services, provided that the products are unused and in original condition. Please contact our customer service team within 7 days of receiving the products to process returns and exchanges.
7. What if the products are damaged or lost?
If the products you received are damaged or lost during transportation, please take a photo and contact customer service immediately. We will resend or refund you as soon as possible after confirmation.
8. Are your candles environmentally friendly?
Yes! We use natural and environmentally friendly materials, such as soy wax and plant essential oils, to ensure that our candles are not only safe and effective, but also friendly to the environment.
Contact us
Tel: +1 9293930199
Email:[email protected]
Address:90 Drymen Road, Glasgow, G61 2SY, UK
If you need to adjust the tone or add more questions, please let me know!