Welcome to candletimes for shopping! We are committed to providing you with efficient and safe logistics services. Below is our shipping policy, please read it carefully.
1. Processing Time
1.1 Our order processing time is usually 2-5 business days (excluding weekends and holidays).
1.2 Special promotions or peak periods may cause a slight delay in processing time, but we will try to shorten the waiting time.
2. Shipping Time
2.1 After shipment, the estimated shipping time is as follows:
- Domestic Orders: 3-7 business days;
- International Orders: 7-15 business days (may vary depending on the destination).
2.2 Under special circumstances (such as bad weather), the shipping time may be extended. We will try our best to keep in touch and provide the latest logistics status.
3. Shipping costs
3.1 Shipping costs will be calculated and displayed at checkout, and the specific costs depend on the following factors:
- Order amount;
- Destination address;
- Selected logistics method (standard delivery or expedited delivery).
3.2 We may provide free shipping for orders above a certain amount in some areas, please pay attention to our promotion page for details.
4. Tracking information
4.1 Once the order is shipped, you will receive an email with a logistics tracking number.
4.2 You can use this tracking number to track the status of your package in real time through the logistics company’s official website or our order inquiry page.
5. Delivery address
5.1 Please make sure to provide an accurate and complete delivery address when placing an order.
5.2 If the address is entered incorrectly, please contact our customer service team as soon as possible after the order is confirmed to try to correct it. If the package has been shipped, the address cannot be changed and you will be responsible for any additional costs.
6. International Orders
6.1 For international orders, buyers may be responsible for customs duties and taxes in the destination country or region. These charges are set by local governments and have nothing to do with us.
6.2 Please understand the relevant policies of your country to avoid unnecessary delays or additional costs.
7. Loss or Damage
7.1 If your package is lost or damaged during transportation, please contact us within 7 days of receiving the notification or the product and provide relevant evidence (such as photos or logistics status).
7.2 We will work with the logistics company to help resolve the problem and provide reissue or refund services after confirmation.
8. Force Majeure
We will communicate with you in a timely manner due to transportation delays caused by force majeure (such as natural disasters, wars, etc.), but we will not assume any additional responsibility arising therefrom.
9. Customer Service Support
If you have any questions or need help with the shipping policy, please feel free to contact our customer service team:
Tel: +1 9293930199
Email:[email protected]
Address:90 Drymen Road, Glasgow, G61 2SY, UK